Privacy Policy

Data

In accordance with the Data Protection Act 1998, we Avro are a Data Controller. For the purpose of this Privacy Policy, where we use the term "you" we mean you and any other person included with your booking. We take the privacy of our customers very seriously. In order to process your booking, we need to collect certain personal details from you. These details may include, where applicable, the names and addresses of party members, credit/debit card or other payment details and in some instances information relating to any disability or medical condition which may affect the chosen flight arrangements. If any other personal details are required, we will of course tell you. We may need to pass on some or all of the personal details you provide us with to certain third parties (for example an airline, hotel, other supplier, credit/debit card company, bank or government agency) in order to affect your booking or travel arrangements and/or because we are required by law. Such third parties may be situated outside the European Union. The third parties to which we pass on some or all of your personal details may be required by law to pass on your details to other third parties. For example, the US government now requires by law that every airline discloses flight and reservations data concerning all passengers travelling to/from the United States of America. Where you give us details relating to your physical or mental health we will ask you to give us your written consent to our holding, using and passing on such information. Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you and allow you the opportunity to tell us that you do not want us to use those details for that purpose. We will not pass your details to third parties for the purpose of marketing. We promise to keep all personal details you give us in connection with your booking confidential. We have appropriate security measures in place to protect this information.

You are generally entitled to ask us what details of yours we hold and are being processed by us, for what purpose we hold and/or are processing them and to whom we have disclosed or may disclose them to. Accordingly you may send a letter to the Marketing Department, Avro Plc, Wren Court, Bromley, Kent, BR1 1DE. We may charge a fee. We promise to respond to your request within 40 days of receiving the request in writing with the fee. There are circumstances where we shall be within our rights to refuse such a request. If you believe that any of your personal information that is held and/or being processed by us is incorrect then please write to us immediately as we cannot be held responsible for any problems that may arise due to inaccurate information that you have provided us with.

If you have previously registered with us to receive e-mail updates or have not opted out from receiving information from us by e-mail or post when purchasing products and services from us in the past and would like to receive no further communications of this kind then please write to us at the above address or e-mail us at marketing@avro.co.uk. Our privacy statement may change from time to time. We therefore recommend that you read it each time you visit our website.

Cookies

This site uses cookies to enable us to improve our service to you and to provide certain features that you may find useful. A cookie is a small piece of information that your internet browser stores on your hard drive. It collects information about your use of our website; thus enabling us to understand better the products and services that will be most suitable to you. A cookie does not contain any personal information about you but it does allow us to identify your computer when you travel around our site. If you wish, you can set your browser to prevent it from accepting cookies. Please look at the help menu on your browser if you wish to do this.

Links to Third Party Websites

This privacy statement covers only websites that we own and control. It does not cover links to other websites and accordingly any information collected by those parties that own and control those websites or their use of cookies.

Security

Avro takes great care to ensure the security of this site. This website uses 128 bit Secure Socket Layer encryption technology. This is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet. The encryption process encodes the data so that it can only be read by the secure server. This means that you can book on-line with complete peace of mind.

In compliance with Data Protection Act 1998 and ABTA Code of Conduct 2000.